Skip to main content
Department of Justice
About the Department
About the Department Header
Print page

Customer Service and the Customer Service Charter

The Department of Justice is committed to providing quality services to the Western Australian government and community. Our Customer Service Charter outlines our commitment to high quality and accessible justice, legal, registry, guardianship and trustee services that meet the needs of the community and government.

The charter outlines:

  • our purpose
  • our customers
  • our services
  • our service standards
  • feedback commitment.

The charter provides information and direction to our staff and customers on our service standards and feedback mechanisms.

The Department welcomes and encourages customer feedback to improve the quality of services provided.

A copy of the Department's Customer Service Charter is available for download.

Disability Services

The Department of Justice is committed to ensuring that people with disabilities, their families and carers are able to access the Department’s services, facilities, employment and information by providing them with the same opportunities, rights and responsibilities enjoyed by all other people in the community.

The Department's Disability Access and Inclusion Plan 2018 - 2023 (DAIP) details the Department's disability services priorities. The plan broadly reflects the public sector’s aim to ensure people with disabilities, their carers and families, have the same rights and opportunities as other community members to access the services provided by our agencies.

If you have any queries about accessing information, services or buildings/facilities please contact the DAIP Coordinator on 9264 6270, complete the online feedback form or email to

Alternatively, the Department's Disability Services Policy and DAIP can be viewed or downloaded. It is also available in alternative formats upon request.

To offer feedback on the Department's Disability Policy or Disability Access and Inclusion Plan please contact us or email

Language Services

The Department of Justice is committed to ensuring the provision responsive, professional and appropriate responses to meet language and communication needs of clients who are unable to adequately communicate in English or who are hearing impaired.

Do you need an interpreter?

If you do not speak English or your English is limited, an interpreter can help you free of charge.

For help with any of the services offered by the Department of Justice, contact the Translation and Interpreting Service on 131 450.

Last updated: 8-Jan-2021

[ back to top ]

All contents copyright Government of Western Australia. All rights reserved.